Tuesday, November 12, 2019

TOOL 4 – Five-Finger Feedback

Fast Feedback in 3 Minutes!

Ken Blanchard reminds us that “feedback is the breakfast of champions.” And Romans 12:3 (NIV) cautions: “Do not think of yourself more highly than you ought, but rather think of yourself with sober judgment…” 

So here’s a Fast Feedback Tool that will immediately improve your board and committee meetings. 

Use This Tool to Enrich Engagement and Immediate Feedback

Tool #4 in the new resource, ECFA Tools and Templates for Effective Board Governance, can be used creatively with the other 21 tools.

At the conclusion of a board’s Nominating Committee meeting we facilitated, the newly elected committee chair asked for feedback.

“At every board or committee meeting I chair,” he told us, “I always ask each participant to rate the effectiveness of our meeting. So on a scale of one to five (five is high), I’ll ask each of you to give me your rating. How did we do?”

The committee members each shared their rating—holding up the appropriate number of fingers—and also shared the rationale for the rating. Next, the Nominating Committee chair gave his rating—a five—which was an encouragement to everyone.

At our next meeting, I know two things will happen:
1) We’ll be asked to rate the meeting.
2) Throughout the meeting, we’ll be thoughtfully contributing (listening more than talking) to help the ratings stay high!

It’s a brilliant idea—and it took less than three minutes.

Order the tools book from Amazon by clicking on this title: ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board, by Dan Busby and John Pearson. The book gives you full access to all 22 tools and templates—formatted as Word documents so you can customize the tools for your board’s unique uses.

BOARD DISCUSSION: What if…you’re the chair and the Five-Finger Feedback exercise reveals low scores (just one or two fingers up)? What would you say or do?

MORE RESOURCES: If you prefer paper-and-pencil surveys, check out the “Bonus Resource Tool” on page 30. You can download, customize and then distribute this quick five-question survey just before adjournment. The five-minute evaluation asks board members to rate their preparation, their engagement in the meeting, and the overall engagement of the board. Plus, there’s room to list a highlight and a “lowlight.” The last question is a fill-in-the-blanks request: “Next month’s meeting would be more effective if…”

Tuesday, November 5, 2019

TOOL 3 – Board Nominee Orientation: Table of Contents

Don’t Swallow the Board Myth!

“Recruit board members for their passion, not their position. Don’t swallow the board myth that says you need a CPA, an attorney and a fundraiser on your board. People in those positions might make great volunteers, but less-than-loyal, uncommitted board members are the last thing your organization needs.” (From: Chapter 14, “The Board Bucket,” in Mastering the Management Buckets, by John Pearson)

So how do you ensure that you have the right board candidates in your prospect pipeline who also understand your history, your culture, your strategic plan—and the dozens of other topics and issues that nominees should understand before they join the board? This tool will help! 

Inspire Qualified Board Prospects to Consider Board Service—by Giving Them a Comprehensive Overview of Your Governance Documents

Tool #3 in the new resource, ECFA Tools and Templates for Effective Board Governance, builds on the first two tools—“Tool #1: The Pathway to the Board,” and “Tool #2: Board Nominee Suggestion Form.”

This 31-tab table of contents can be created in a three-ring binder (for old school board prospects), or created in a password-protected online version. It includes seven sections:
   • Introductory Materials
   • Board of Directors (bylaws, Board Policies Manual, recent board meeting agendas, etc.)
   • Finance, Budget, IRS, ECFA Reports
   • Strategic Plan and Metrics 
   • Team Members (organizational chart, senior team mini-bios, StrengthsFinder assessments, etc.)
   • Development (three-year goals and the fundraising role of board members)
   • Programs and Services (a “menu” of programs—and the annual evaluation process)

What Does Our Primary Customer Value? In the strategic plan section, many boards include their answers to Peter Drucker’s “Five Questions Every Nonprofit Organization Must Answer.” The questions:
   1. What is our mission?
   2. Who is our customer?
   3. What does our customer value?
   4. What are our results?
   5. What is our plan?

Many Nominating Committees will keep an updated version of the Board Nominee Orientation Materials (a three-ring binder or an online version) and use it as part of the “dating” process with a serious board prospect. 

But caution! Your prospects will likely be diverse. Using the social style language—are they analytical, driving, amiable, or expressive? So customize your one-on-one conversations according to your prospects’ social styles (not yours!):
   • Analyticals appreciate facts and information.
   • Driving styles prefer bullet points and executive summaries (don’t mention 31 tabs!).
   • Amiables are inspired by relationships and stories.
   • Expressives absolutely love four-color documents and Big Visions about the future! (And, if there’s a microphone in their future—they are blessed!)

For more on social styles—and how to communicate effectively with each style/board prospect, you’ll enjoy reading How to Deal With Annoying People: What to Do When You Can’t Avoid Them, by Bob Phillips and Kimberly Alyn.

You can order the tools book from Amazon by clicking on this title: ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board, by Dan Busby and John Pearson. The book gives you full access to all 22 tools and templates—formatted as Word documents so you can customize the tools for your board’s unique uses.

BOARD DISCUSSION: In the four phases of board recruitment—Cultivation, Recruitment, Orientation, and Engagement—where are we the most effective and where are we the least effective? What’s our next step? 

MORE RESOURCES: Download the short video, the facilitator guide, and the viewing guide for “Recruiting Board Members - Leveraging the 4 Phases of Board Recruitment: Cultivation, Recruitment, Orientation and Engagement,” the first of four resources in the ECFA Governance Toolbox Series. Click here.

Tuesday, October 29, 2019

TOOL 2 – Board Nominee Suggestion Form

Avoid the “Friend of a Friend of Cousin Eddie Syndrome”

“The problem is, most board cultures are developed by default, not by design,” writes Jim Brown in The Imperfect Board Member.

The best boards are intentional—not haphazard or random—about suggesting board prospects who meet the board-approved criteria. A friend of a friend of your Cousin Eddie might/perhaps/someday become an effective board member—but he or she must be evaluated against objective criteria. And prayer must precede appointment! 

Recommend People for Your Prospect Pipeline Who Meet the “6 D’s Criteria”

Many boards leverage the easy-to-use “Board Nominee Suggestion Form” included in ECFA Tools and Templates for Effective Board Governance. Tools 1, 2, and 3 are the lead-off hitters in “Part 1: Selecting and Training Excellent Board Members.” The book gives you full access to all 22 tools and templates—formatted as Word documents so you can customize the tools for your board’s unique uses.

This suggestion form will optimize two critical governance values for your board:
• First, the suggestion form will help educate board members to suggest only prospects that meet the board-approved criteria. This will eliminate the “Friend of a Friend of Cousin Eddie Syndrome” and save you hours and hours of time (and expensive steak dinners!).
• Second, because board members are considering at least six criteria (see the “6 D’s” in the book), important qualities of God-honoring lifestyle and character will be considered early on in the process.

Here are two of the “6 D’s” to consider:

Discerning Decision-Maker: Prior experience in making wise policy, financial, strategy, and personnel decisions. (Is this person competent in both hiring and firing decisions?)”

Doer: Walks the Talk! Reference checks affirm a God-honoring lifestyle and character. Humble, prayerful, high integrity in all relationships. Affirms our statement of faith.”

The other four “D’s” include: Demonstrated Passion, Documented Team Player, Diligent and Faithful Participant, and Donor.

When you customize “Tool #2: Board Nominee Suggestion Form” for your board, you’ll realize why this book is subtitled, “Time-Saving Solutions for Your Board.” Follow the eight steps in this tool to inspire your board to pray and discern who—in their networks—might be possible prospects for board service.

Click on the title to order from Amazon: ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board, by Dan Busby and John Pearson.

BOARD DISCUSSION: In Matthew 6:21, Jesus said, “For where your treasure is, there your heart will be also.”  Many boards follow the “6 D’s” criteria, including the requirement that a board prospect already be a generous giver. (See the definition of a “generous giver” on page 19 of the book. Board members at all income levels can be generous.) What’s our board policy on this?

MORE RESOURCES: Read Terry Stokesbary’s guest blog on “Date Board Prospects Before You Propose Marriage,” one of 40 color commentaries from the book, Lessons From the Nonprofit Boardroom. Click here.

Monday, October 21, 2019

TOOL 1: The Pathway to the Board

Don’t Propose Marriage on Your First Date!

Peter Drucker, the father of modern management, once compared businesses to nonprofits with this memorable poke-in-the-ribs to both:

“Although I don’t know a single for-profit business that is well managed as a few of the nonprofits, the great majority of the nonprofits can be graded a ‘C’ at best. Not for lack of effort; most of them work very hard. But for lack of focus, and for lack of tool competence.”

So with that inspiration, Dan Busby, president of ECFA, and I have co-authored a hot-off-the press resource, ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board. Jam-packed with 22 tools, the 272-page book includes access to downloadable Word documents that can be customized for any board.

The tools are organized around six themes:
   • Selecting and Training Excellent Board Members
   • Board Assessments
   • Reporting to the Board
   • Taking Time for Strategic Planning
   • Policies and Board Responsibilities
   • Ideas for Better Board Governance

Peter Drucker also wrote, “At least once every five years, every form should be put on trial for its life.” So…if it’s been five years (or 10 or 20 years) since you’ve updated your boardroom tools, this book will be a lifesaver for you. I’m featuring these tools in forthcoming blogs, starting with—of course—the first one:

TOOL #1: THE PATHWAY TO THE BOARD - Six Steps on the Pathway to Board Service

Here’s a very practical tool for tracking possible board nominees in your “Prospect Pipeline.” The big idea: “Date” board prospects before proposing “marriage” (board service). 

The book reminds us, “Thoughtful adults don’t propose marriage on the first date. Effective boards don’t propose board service to prospects they don’t know well. Think of this as a 36-month dating experience. But don’t mention marriage (board service) up front.”

Think of board recruitment in four phases: cultivation, recruitment, orientation, and engagement. “The Pathway to the Board” tool lists six critical steps:
   • Step 1: Suggest
   • Step 2: Review
   • Step 3: Inquire
   • Step 4: Apply
   • Step 5: Orientation
   • Step 6: Engage

I’ll discuss “Tool #2: The Board Nominee Suggestion Form” in the next blog—but the pathway to the board starts with identifying board-approved criteria (The 6 D’s)—listed in both Tool #1 and Tool #2. 

Is your board member prospect criteria in writing? Tool #1 will help.

When your board purchases ECFA Tools and Templates for Effective Board Governance, you’ll have full access to the 22 tools and templates—formatted as Word documents so you can customize the tools for your board’s unique uses.

When you use the right tool at the right time—you’ll move faster and deeper toward your board’s sacred calling of God-honoring governance. And you’ll eliminate those “Oops!” blunders so you don’t propose marriage on the first date. 

Visit ECFA Press (or Amazon) and order ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board, by Dan Busby and John Pearson.

BOARD DISCUSSION: R. Buckminster Fuller said, “If you want to teach people a new way of thinking, don’t bother to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.” What tool inspired you to think a new way?

MORE RESOURCES: Read Bruce Johnson’s guest blog on “If You Need a Board Member, Recruit a Board Member,” one of 40 color commentaries from the book,  Lessons From the Nonprofit Boardroom. Click here.

Thursday, September 26, 2019

Are Your Board Members “Listeners” or “Readers”?

If there’s one common whine from CEOs, it’s this: “My board members don’t read the reports I email them.”

Yet some board members also whine: “We don’t hear much from our CEO in between board meetings. He (or she) doesn’t call and we rarely have lunch together. (We posted this discussion several years ago, but it's time for another reminder.)

Here’s help from Peter Drucker (1909 - 2005), the father of modern management. Drucker noted that people are either readers or listeners. And…ditto board members!

In the classic Harvard Business Review article, “Managing Your Boss,” by John J. Gabarro and John P. Kotter, the authors discuss the boss/subordinate relationship—but the insights are equally valuable for board members, board chairs, and CEOs.

They write, “Subordinates can adjust their styles in response to their bosses’ preferred method for receiving information. Peter Drucker divides bosses into ‘listeners’ and ‘readers.’ Some bosses like to get information in report form so they can read and study it. Others work better with information and reports presented in person so they can ask questions. 

“As Drucker points out, the implications are obvious. If your boss is a listener, you brief him or her in person, then follow it up with a memo. If your boss is a reader, you cover important items or proposals in a memo or report, then discuss them.”

So ask each board member—“What’s your preferred method of receiving information? Written report or verbal report?”

I can hear the moans now from CEOs: “You expect me to give verbal reports to half my board if that’s their preferred style of receiving information?”

Calm down. There are options. But the big idea here is that emailing pages and pages of written reports to board members who are “listeners” will not be effective. And phoning or Zoom calling board members with verbal reports will be ineffective if they are “readers.”

With the wide ranges of digital options today, there are solutions. Some CEOs will record a verbal report and email an audio file to the “listeners,” along with the traditional written report. Others will host (and record) a conference call as a nod to the “listeners” on the board. 

Perhaps graciousness and respect means tilting towards what works for board members, not what’s convenient for CEO reporting (or what’s convenient for the CEO’s executive assistant).

In last month's blog about the four social styles, we were reminded about this context for Christ-centered governance from Psalm 139:14, "I praise you because I am fearfully and wonderfully made..."

Reminder! Our Creator fashioned the minds and learning styles of our board members. One size doesn’t fit all—and we praise Him for that! So what will you do—moving forward—to bless both the “readers” and the “listeners” on your board?

AND ONE MORE QUESTION: What’s your CEO’s preferred method of receiving information? Is he/she a “listener” or a “reader?”

INSPIRE YOUR BOARD! Inspire your board members to enrich their governance competencies at the ECFA Excellence in Governance Forums (eight cities, Fall 2019). 

Tuesday, August 27, 2019

Board Meeting Minutes & The Four Social Styles

I’ve recently had numerous inquiries about board meeting minutes. (You can snooze now or later.) So I’ve been thinking about the four social styles (analytical, driving, amiable, and expressive)—and how each style might perform the duties of board secretary.

But first—a caveat and a short video. While governance gurus share numerous opinions on best practices for writing board meeting minutes, unless your bylaws or Board Policies Manual spell out the details, the board secretary has ample freedom. Click here to view this excellent four-minute video, “How to Record Board Minutes,” by Michael Martin, ECFA’s Executive Vice President. 


THE ANALYTICAL BOARD SECRETARY.  According to the social style wisdom, an analytical is task-oriented and fact-oriented. Minutes from this person will likely be thorough, comprehensive, and detailed. Board members who miss a meeting will read the minutes and have a fairly complete picture of what happened.

“Due to the potential risks involved, the CEO was tasked with getting more facts about Project Twenty and bringing a more complete proposal back to the board which must include contingencies.”

THE DRIVING BOARD SECRETARY. Drivers are action-oriented and goal-driven. Speed is also an important value to the driver. Thus minutes will have a flavor of “just the facts” with little or no commentary. Between “the meeting was called to order” and “meeting adjourned,” the minutes will document board actions, but not much else. 

“We came. We voted. We adjourned.”

THE AMIABLE BOARD SECRETARY. Amiables are relationship-oriented (as opposed to task-oriented) and the minutes will often reflect this style. Amiables, like analyticals, tend to be slower-paced. Affirmations might populate the secretary’s warm commentary. (“The board gave the CFO a round of applause for the clean audit and her faithful service to our ministry.”)

“Thanks to our outstanding CEO, we enjoyed another grace-filled board meeting, accompanied by Mary’s delicious raspberry pie.”

THE EXPRESSIVE BOARD SECRETARY. Expressives are fun to be around (often hilarious), but they rarely agree to serve as board secretary. This style is fast-paced, highly emotive, and people-oriented versus task-oriented. Board minutes will highlight the BHAGs (Big Holy Audacious Goals), big ideas, future events, and parties. If there’s no party planned, the expressive will plan one.

“The bold thinking in the strategic plan presentation was awesome. The Century Campaign could impact millions and millions!”

CAUTION! In addition to understanding the four social styles, even more important is your ability to practice versatility in your relationships. Versatility is the measure of how others view your ability to adapt to different styles and situations. There is no good or bad style (we are all made in the image of God)—and thus there are no preferred board secretary styles (other than your own preference!).

REMINDER! Psalm 139:14 (NIV): “I praise you because I am fearfully and wonderfully made…”

BOARD DISCUSSION: It is time to refresh your board meeting minutes? Do your minutes accurately capture the board actions? What is your social style: analytical, driving, amiable, or expressive? What is the social style of your current board secretary?

MORE RESOURCES: Visit the “People Bucket” webpage for the book, Mastering the Management Buckets, and download the one-page resource, “Do’s and Don’ts for the Four Social Styles.”

INSPIRE YOUR BOARD! Inspire your board members to enrich their governance competencies at the ECFA Excellence in Governance Forums (eight cities, Fall 2019). 

Monday, July 29, 2019

The Boardroom Lexicon: I, Me, We, Us

What do astronauts, Tour de France cyclists, and great board members have in common?

I’m always looking for governance lessons—and I’ve recently noticed similar phrases—and values—from outer space and the inner circles of cycling teams. We could learn something from them.

This month, our nation celebrated the 50th anniversary of the first moon landing. Were you on earth when the Apollo 11 spaceflight reached their destination? It was July 20, 1969 when Commander Neil Armstrong and lunar module pilot Buzz Aldrin landed the Apollo Lunar Module Eagle on the Moon.

I’ve watched the documentary film, In the Shadow of the Moon, numerous times. (Read my review.) But this one value keeps popping up: We not Me. It was a stunning team effort. Some news reports indicated over 300,000 people had a part in Apollo 11’s success. The astronauts, especially, chose their words carefully: not me, not them, but us and we. “We did it.”

Over the last three weeks, I was up early many mornings to take in the sights, sounds, and heroics of the 2019 Tour de France. Stunning scenery and stunning teamwork! I’m not a cyclist—but I’m captivated by the teamwork and the strategy. So this year, through all 21 stages from Brussels to Paris (July 6-28), I also read the book, Tour de France for Dummies. One team has dominated in recent years (there’s that word again) and the youngest rider ever (just 22) earned the yellow jersey this year, due to the team effort.

So are the values of We and Us alive and well in your boardroom? Or are you on the board to help the CEO with her ministry? Words matter—and you can learn much about the value system of an organization, its CEO, and its board by listening: Lone Ranger Syndrome of the joy of teamwork? 

As Dan Busby thoughtfully observes in our book, More Lessons From the Nonprofit Boardroom: Effectiveness, Excellence, Elephants! (coming in September from ECFAPress):

“CEOs must pursue God and focus on abiding in Christ. A major warning sign is when a leader places self-interest ahead of the things of God and the needs of the ministry, evidenced in arrogant language and prideful behavior. 
You will often hear a spiritually healthy CEO say,
‘I serve as CEO,’ not ‘I am the CEO,’
—a subtle but profound indicator of their motivation."

BOARD DISCUSSION: At your next board meeting—listen. Does your boardroom lexicon honor God—and promote teamwork and the essence of leveraging everyone’s spiritual giftedness—or does the tone tilt toward Me rather than We?

MORE RESOURCES: Reid Lehman shares wisdom on this issue in his guest blog, “Serve with Humility and Experience God’s Presence: One board chair creates a holy moment for his CEO Search Committee,” based on chapter 9 in Lessons From the Nonprofit Boardroom: 40 Insights for Better Board Meetings (Second Edition), by Dan Busby and John Pearson.

INSPIRE YOUR BOARD! Inspire your board members to enrich their governance competencies at the ECFA Excellence in Governance Forums (eight cities, Fall 2019).